Questions and Answers

Here are answers to some of our most commonly asked questions. But if you have any other questions about care and accommodation at Vietnam Veterans Keith Payne VC Hostel, please call us on 02 4397 1344.

  • Who owns the facility?

    We are owned under our company name Vietnam Veterans Keith Payne VC Hostel Ltd. This company is defined as an incorporated charitable institution.

  • Are you a Registered Charity?

    The company has as its aim the care of the aged and because of this enjoys the taxation status of that of a registered charity including DGR status.

  • Who runs the organisation?

    A Board of Management has been put in place to run the Village on behalf of the members. This Board is elected by the members at the Annual General Meeting.

  • How do I know if I need residential care?

    The best way to find out which option is for you is to discuss it with someone who respects your situation and knows you well. This could be family, friends or a local doctor.

    If you require additional guidance, you can also consult with the Aged Care Assessment Team (ACAT). They will help you to assess your needs, and reasons for entering residential aged care.

  • Do we have to use My Aged Care to access aged care services?

    For older people who are already receiving aged care services, there is no need for them to contact My Aged Care. However, if their needs change or you need to assess your needs as it’s the first time you’re considering aged care, then they should contact My Aged Care.

    It is important that people are referred to My Aged Care to ensure their aged care needs can be assessed holistically, and the right services put in place to support their aged care needs and service preferences.

  • What is the best option for me if I believe I only need short term care?

    Short term care is commonly known as respite care. Respite is a period of temporary accommodation in an aged care home, which may be required for reasons such as:

    • trying out a home before making a decision to move permanently.
    • if a carer or support person is going away on a holiday or is unavailable for a period of time
    • in emergency situations.

    The government provides funding to support respite for a number of weeks throughout the year (this also requires an ACAT assessment) unless you are choosing to pay privately. If you are interested in looking at respite care, please call us to find out more.

  • For respite care, can I bring my family member at a later date and collect them at an earlier date than has been booked?

    Yes, although you will be charged for the period of respite that has been booked. Respite admissions time is between 1pm – 1.30pm. Discharge time is between 9.30am – 10am.

  • Can we get the telephone connected in my family member’s room?
    Yes, the telephone can be connected for permanent residents and can be coordinated by contacting Telstra. A telephone cannot be connected for respite accommodation.
  • What furniture do residents need to bring to their new room?
    We supply your bed and bedside table. Personal belongings and any other additional furniture are able to be brought in by you.
  • What are the visiting hours?

    We do not have restricted visiting hours, although the entry doors are locked of an evening. There is a call bell at the front door if you are visiting at night. You can also call staff on 02 4397 1344 and notify them when you will be visiting or returning a resident. We ask that all visitors and residents please sign in and out at the front desk.

  • Can residents visit family overnight?

    Residents are entitled to 52 overnight absences per financial year. This enables residents to spend weekends with their families without losing their place at Vietnam Veterans Keith Payne VC Hostel.

  • Can residents keep their own Doctor?

    Yes, residents can see the Doctor of their choice. If your Doctor is out of the area and will not visit the Hostel, transportation to and from appointments will be the responsibility of you or your family.

    We have a list of Doctors who do hold clinics at the Hostel. Please let staff know if you would like to discuss this option.

  • What happens when a resident needs a higher level of care?

    Vietnam Veterans promotes ageing in place, meaning that residents remain here when their care needs increase.

    This includes regular consultations in the form of family case conferences with our CEO and Clinical Manager to ensure individual care needs are met.

    In any instance where a family or resident wishes for services or care not offered by Vietnam Veterans Keith Payne VC Hostel, they have the option to relocate as they desire.

  • Are there individual rooms available?

    All rooms at Vietnam Veterans Keith Payne VC Hostel are private and each room features a private ensuite to ensure that residents feel comfortable and secure.

  • What are the initial costs and ongoing costs associated with living at Vietnam Veterans Keith Payne VC Hostel?

    You will pay a basic daily care fee. This fee contributes towards daily living costs eg: meals, cleaning, laundry. The basic daily care fee is 85% of the maximum single aged pension. The rate increases in line with the aged pension each March and September. This is a daily cost.

    Accommodation Payments: The amount you are required to pay will depend on assessment of your income and assets. The Australian Government may meet full or part of this cost. This will be determined by the Department of Human Services.

    Room prices at Vietnam Veterans Keith Payne VC Hostel can be found on the website here.

    Means-tested care fee – Some people may pay an additional amount towards the cost of care. The Department of Human Services will calculate this amount based on assessment of your income and assets.

  • What activities are available onsite?

    Vietnam Veterans Keith Payne VC Hostel runs a special activity program, which caters to the various needs of residents. Recreational activity officers design targeted activity programs aimed at encouraging enjoyment on behalf of all residents ensuring that every level of care is met.

    The monthly activity programs range from day trips to a variety of in house activities including theme days, concerts, BBQ days, movie days, birthday celebrations and quizzes.

  • How close is the community to hospitals?

    Wyong Public Hospital is located under 10km from Vietnam Veterans Keith Payne VC Hostel and the Tuggerah Lakes Private Hospital is around 9km away.

  • Do I have to sell my home?

    No. There are options available on how you choose to pay the Room Price.