December 22, 2020

2020 has seen the staff of Vietnam Veterans Keith Payne VC Hostel show new levels of commitment to our residents. COVID-19 has thrown enormous challenges to each and every one of our staff, all of whom have stepped up.

Our organisation does not operate without committed staff. The way you have all looked outside the square and done whatever it takes is a credit to you all. Since the beginning of COVID-19, each of you have looked at what we need to do for residents and the task has been completed. Your job description did not come into your decision, something needed to be done and you did it. All staff from the front office, administration, maintenance, kitchen, cleaning, laundry, and nursing staff have all gone above and beyond.

You have been the surrogate family to our residents, particularly when there were long periods of no visitation. When you were unable to take your own planned leave due to COVID-19 restrictions, you did not complain. Rather, you embraced this new world and looked to our residents to determine ‘how can I assist them?’

When staff were isolating whilst waiting for COVID-19 results, many of you worked extra shifts. Some of you missed important family functions to ensure our resident needs were met.

Without each and every staff member contributing as you have, we would not have made it through this incredibly trying year.

Thanks you for all you have done.

Merry Christmas to you and all your families and lets look forward to a better 2021!!

Justin Dover – Chief Executive Officer